DrTalks.ai Documentation

In your dashboard, choose the site you want to connect, then open Integrations → Fullscript. Paste the link to your Fullscript store and press Save.

Use the link you send patients to your store, for example https://us.fullscript.com/welcome/yourstore. You can copy it from the patient invitation in Fullscript, or from your browser while you look at your store. A link to your shop, one of its collections or a product works just as well.

We read your store the way a visitor does, so we see exactly the products in the collections and protocols you have made public. Products that are only in your private favourites stay private.

To publish a collection, open your store in Fullscript, create a collection (or open an existing one), add the products you want recommended, and make the collection public. Then press Sync now on the Fullscript integration page.

For a public protocol, the assistant also gets your note and the dosing you set for each product, so it can say why you recommend it. Fullscript shows visitors the first page of your protocols, so those are the ones we read.

We skip products that are prescription-only, out of stock or not for sale, and we show your list price. Your patient discount is applied by Fullscript at checkout.

• “Paste the link to your Fullscript store” — what you pasted is not a Fullscript store link. Copy it again from Fullscript.
• “We couldn't find a Fullscript store at that link” — the link points at a store that does not exist. Check for a typo, or copy the link your patients use.
• “This Fullscript store doesn't show its products publicly” — your catalog is closed to visitors. Open it in your Fullscript store settings, then connect again.
• “Fullscript isn't answering our requests right now” — nothing is wrong with your store. Try again in a few minutes; your previous catalog stays in place meanwhile.

Purchase tracking is not available for Fullscript stores: patients check out on Fullscript, which does not report orders back to us. The assistant still recommends your products and links each one to its page in your store.

• Test connection checks your credentials and reports what it can see, without importing anything.
• Sync now imports your products. Run it after you connect, and any time your catalog changes and you do not want to wait for the daily sync.
• Connected catalogs re-sync automatically once a day, so ordinary catalog edits reach the assistant on their own.

Products are recommended only when your chat objective is Sell Products, or when a visitor asks about products directly. They never appear inside a medical answer.