DrTalks.ai Documentation
Everything you need to get your DrTalks chat widget up and running on your website.
In your dashboard, choose the site you want to connect, then open Integrations → Shopify, enter your store URL — the one shoppers use, such as https://yourstore.com — and click Save. Your *.myshopify.com address works too, and pasting a full product link is fine; we trim it.
That is the whole setup. There is nothing to install, nothing to approve and no token or password to share: we read the same public product list your shoppers can already see. To stop, click Remove.
Your storefront does need to be published. If it still has a storefront password on it, your products are not publicly visible, so we cannot read them — the page will tell you so rather than failing vaguely. Remove the password under Online Store → Preferences in Shopify, then save again.
Putting the chat widget on your Shopify storefront is a separate, independent step — see the Shopify page under Installation. You can do either one without the other.
- Test connection checks your credentials and reports what it can see, without importing anything.
- Sync now imports your products. Run it after you connect, and any time your catalog changes and you do not want to wait for the daily sync.
- Connected catalogs re-sync automatically once a day, so ordinary catalog edits reach the assistant on their own.
Products are recommended only when your chat objective is Sell Products, or when a visitor asks about products directly. They never appear inside a medical answer.